I ordered a board from here but off Amazon, before I realized I could order directly. I ordered a second one directly, and the back cover was missing. I emailed about it, and received a response within 30 minutes. The person was so personable, apologized and had the item packaged to go out the same day. I got the piece in less than a week and it's perfect. I have recommended to anyone I know who plays, not only because the items are great, but a real, wonderful person is on the other end of this business.